'If I could just contort my body this way and stay still for a few seconds, this would be a great shot!' If being the operative word here! Now you've lost your balance, dropped your camera in an attempt to brace yourself for the fall, and both you and the camera are lying shamefully on the ground--broken! Hopefully you were able to call for help for yourself, but as for that nice camera of yours, it's off to the camera repair center. Even though the camera is obviously already in need of repair (that rattling sound inside the body was definitely not there before!), you should still take the time and care to package it so that it doesn't sustain any further damage while in transit to the repair shop.
Keep Data for Reference: First things first, make sure you've recorded all of the serial numbers in a safe place for reference. Should you need to confirm the contents of the package or make a claim in case the package is lost, having this information available is extremely helpful. Once you've done this, it's time to pack it up for shipment.
Seal Your Camera and Accessories: Just in case any parts come loose during shipping, it's wise to encase the camera and any necessary accessories in a sealable plastic bag. This is also a good idea if the camera has been exposed to liquid. In terms of accessories, most repair facilities recommend that you only send those accessories that are pertinent to the repair, such as the lens for a digital SLR, if you think that may be part of the problem. Sending too many accessories increases the risk of something getting lost. It's also a good measure to include a note with your camera that includes your contact information (name, phone, email, and address) and a description of the problem.
Choose the Right Box: When it comes to a box to pack the camera in, you'll want to use one that gives at least three inches all around the camera, this way you have ample room to fill with packing material. A box that is too small runs the risk of passing on impact to the camera. A box that is too big and not enough packing materials are used allows for the camera to jump around and cause further damage. A word to the wise: a padded envelope is NEVER an adequate means to ship your camera!
Packing Materials Are Key: There are many resources available for packing materials, but probably some of the best to use are packing peanuts and bubble wrap. Remember that you want to allow for at least 3 inches of packing material around all sides of the camera to cushion it from any potential impact.
Insure Your Product: After you've properly packed your camera, it's time to ship it to a reputable repair center. One of the most important actions you should take when shipping your broken camera is to insure the package for the product's value. It may be an extra expense, but if something happens to the package in transit, you're covered. A few dollars can go a long way in this case.
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